Help & FAQ
Select the option that best describes you.
What is LastFlare?
LastFlare keeps your messages and selected Life Story chapters safe for the people you care about, delivered only after its verification process.
What kind of messages can I create?
With a free account, you can write one text message stored with AES-256 encryption. Premium includes unlimited messages for ordinary personal use with photos, videos, and audio clips plus 2 GB of Vault storage.
How do I check in?
- Open the LastFlare app and tap the large check-in button on the home screen.
- If you received a “Just checking in” email, tap “Open LastFlare to check in” — this opens the LastFlare app directly to the check-in screen.
- If you'd like the full app experience, download from the App Store or Google Play.
How will LastFlare remind me to check in?
At launch, LastFlare reaches you by push notification and email. SMS reminders aren't available yet. Free plan users are reached by push notification and email — reminders are how we reach you, not how you check in.
What happens if I miss a check-in?
A missed check-in starts a series of reminders and safeguards before eligible private content may be delivered:
- Push notification
- Email reminder
- Your guardians are asked to check on you
- A final cancellation window before any delivery begins
- If a case requires manual review, an operator can only start that same final warning and cancellation window — never an immediate send — and cannot proceed at all if you have a current stop request on file
If sharing has begun, available cancellation controls can stop content that remains unsent, but they cannot recall content already delivered.
How do I pause LastFlare?
Go to Settings → Pause LastFlare. While paused, no check-in reminders or cascade will trigger.
How do I add a guardian?
Go to Settings → Guardians → Add Guardian. Guardians can verify you're okay if you miss a check-in.
How do I change my check-in interval?
Go to Settings → Check-In Interval to adjust how often LastFlare checks in with you.
How do I download my data?
Go to Settings → Download My Data and tap “Request Export”. LastFlare prepares your export in the background — you'll receive a push notification and email when it's ready.
- Your export file stays available for 7 days. The download link in the email is valid for about an hour — if it expires, you can generate a fresh one anytime from the app.
- You can request a new export every 24 hours.
- The export includes your messages, Life Story chapters and recipient assignments, recipients, guardians, and account settings as a ZIP file.
- Media attachments are included when available, under a media/ folder, decrypted and ready to open. If any media can’t be included, the export’s warnings explain why.
How do I delete my account?
Go to Settings → Delete Account. You can download your data before deleting.
How do I cancel my subscription?
LastFlare subscriptions are billed and managed by Apple or Google — we cannot cancel your subscription on your behalf.
- App Store (iPhone / iPad): apps.apple.com/account/subscriptions
- Google Play (Android): play.google.com/store/account/subscriptions
Cancelling requires signing in with the Apple ID or Google account used to purchase. LastFlare cannot access or cancel your store billing.
If you have a billing question, email [email protected] and we'll do our best to help.
What happens to my subscription if I delete my account?
Deleting your LastFlare account does not cancel your subscription. Your billing continues through the App Store or Google Play until you cancel it there.
If the account holder is no longer able to manage their account, a family member or executor can contact Apple or Google directly to request cancellation or a refund through their estate processes — LastFlare cannot act on billing on their behalf.
For goodwill refund requests, email [email protected].
Is LastFlare secure?
Yes. All messages are encrypted with AES-256-GCM at rest. We take security seriously and are committed to keeping your messages safe.
Does LastFlare offer GPS tracking?
GPS location embedding is on our roadmap but is not yet available. We reach you by push notification and email; you check in from the app.
Contact support
Email: [email protected]
We aim to respond as quickly as we can — usually within a few business days.
What is a guardian?
A guardian is someone who helps verify a user's wellbeing if they miss a check-in. If the user doesn't respond to automated reminders, guardians receive an email asking whether they're okay. Your response helps prevent messages and selected Life Story chapters from being delivered when the user is simply unreachable, not in distress.
I received an invitation email. What do I do?
You can accept or decline. Clicking either link in the email takes you to a confirmation page — you'll need to click one more time to confirm your choice. This two-step process prevents accidental responses from email scanners.
- If you accept: you'll be listed as a guardian for this person. You'll only be contacted if they miss a check-in.
- If you decline: the user will see your decision in the app. You won't receive further requests unless they send a new invitation.
The invitation link is valid for 7 days. If it expires, ask the user to resend it from their app.
I received a “Can you help us reach [user]?” email. What do I do?
This means the person who added you as a guardian hasn't responded to their check-in reminders. Please respond honestly — your response matters.
The email has a link that opens a confirmation page. There you'll choose one of two responses:
- “Yes — I know they're safe” — if you've been in contact and know they're okay. We'll record that they're safe and stop anything not yet sent. Content already sent cannot be recalled.
- “No, I haven't reached them” — only if you've genuinely tried but couldn't get through. This begins the steps that can lead to delivering their messages and selected Life Story chapters, so we'll walk you through a few short questions first — nothing is sent until you finish them.
You have approximately 7 days to respond. If the guardians' responses don't confirm the person is safe in time, what happens next depends on the account holder's settings — in most cases the request is set aside for a member of our support team to look at.
Can I change my response?
Yes. If you responded and then learned something new, open the link in the original email again and submit a new response. You can change your answer while the response link remains active. If you earlier chose “No, I haven't reached them” but then spoke with them and they're okay, update your response right away — choosing “Yes — I know they're safe” stops anything that has not yet been sent. Content already sent cannot be recalled.
How do I remove myself as a guardian?
You can request deletion of your data at any time using our data deletion form.
Submitting a request will remove your contact information and guardian relationship from our system. The person who added you will be notified that you've been removed.
How is my data handled?
Your name, email address, and phone number (if provided) are stored only to fulfill your role as a guardian.
You can find the full details in our Privacy Policy.
Contact support
Email: [email protected]
Why did I receive private content from LastFlare?
Someone who cares about you shared a personal message or selected Life Story chapter with you through LastFlare. The service holds this private content and delivers it when the time is right.
Is this content authentic?
Yes. LastFlare delivers the messages and selected Life Story chapters someone chose for you, and only after a careful multi-step verification process. What you received was intentionally composed or selected for you by the account holder.
What if I think this was sent by mistake?
If you believe you received this private content in error, please contact us immediately at [email protected]. Include the email address the private-content link was sent to and any details that seem incorrect. We'll investigate and respond promptly.
I'm having trouble opening my private content
If you're having trouble accessing your private content, email [email protected] with the subject “Private content delivery issue” and include the email address the link was sent to. We'll help you access it.
Contact support
Email: [email protected]
We aim to respond as quickly as we can — usually within a few business days.